Log in Sign up
Log in / Sign up
Menu
Cart 0

FAQs

Who's StashRiot anyway?

StashRiot is THE place to stash all the cool stuff from your favorite creators and fandoms. Our mission is to bring together the fans and creators of the many worlds in the Frederator universe. Every creator starts out as a fan, and fans breathe life into the creative process.

As fans, we stash the creations we love. We riot for them. We are StashRiot.

 

How do I contact the StashRiot Help Team?

Glad you asked! We’d love to hear from you whether if it’s a question or a comment about our site. You can shoot us an e-mail at [email protected] and a team member will be sure to get back to you. We’re here to help you get your stash, so please don’t hesitate to contact us.


Do you ship to my country?

If you have an address or any other way to receive your order we ship outside of the U.S.


Do you have a physical store anywhere?

Nope. You can only purchase your own personal stash here on our online store.


How much is shipping in the U.S.?

The cost of shipping is $3.99. Our warehouse is in the beautiful state of Texas. The closer you are to Texas the faster the delivery (1-4 days)! The farther you are, the longer it'll take delivery trucks to get there without breaking the speed limit. Tracking #s for your stash will be e-mailed.

 

How does International standard shipping work?

We ship via International airmail. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. Average transit time is 2 to 4 weeks depending on the destination country. You are responsible for any custom fees and additional charges which may be imposed by your country.

 

How do I check my order status?

Want to know exactly when you’ll be getting your stash? If you have an account with us log in - click on the “Orders” tab and voila! You’ll find the status of all your orders under your account.  Once your order has shipped you will receive a tracking number via e-mail.

 

Security and Satisfaction Guaranteed

Shop worry-free with industry-standard SSL encryption technologies to protect your personal information and an unconditional guarantee on every purchase.

We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and eCommerce hosting is secure.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure

 

Return Policy

What is your return policy?

We’re sorry to hear that you’re not satisfied with your purchase but before you riot here’s what you can do. You can return your item for an exchange, refund, or for Stash credit within 30 days of purchase. In order to process your return e-mail us at [email protected]. We will issue you a return authorization number. Please include your name, email address, and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us.

All returned items must be in the original condition you received them in. If we sent you the wrong item or it is defective, contact our Help team and we can help to replace your item.

 

The StashRiot Guarantee

We want our customers to be happy. We want you to love your stash. If there’s any issue with your order please email us at [email protected] and we’ll do all that we can to make sure you’re satisfied with your order!